Warranty & RMA Management

OUR EXPERTISE

Best-In-Class Solutions

We are a professional and trusted IT solutions company specialized in after-market services to businesses in Singapore.  We offer best-in-class after-market solutions to our clients with prompt and efficient service levels.

Warranty & Returns

Warranty is the fulfilment of the promise guarantee given by a trader to their customers, undertaking to remedy any defects of their goods due to faulty workmanship or materials for a specified time period.

Return Merchandise Authorization (RMA) refers to the process of returning a product to receive repair or replacement during the product’s warranty period.

Warranty Support

We offer warranty support services such as

-Warranty Registration Portal

-Warranty Verification

-24/7 Calls Management

-24/7 Technical Support Management

Business Continuity Support (BCS)

We offer Business Continuity Support for new equipment purchases, known as BCS plans. Providing hardware replacement with loaner set whilst the faulty unit goes through the Return Merchandize Authorization (RMS) process. BCS plans would help to minimize the downtime of user’s operations. It is applicable for models which are still under the Official Warranty period. Customer will choose from the different tier of Business Continuity Support (BCS) as follows:-
  1. Service response timing: – 8x5xNBD 
  2. IAS service personnel contactable during office hours and service response by Next-Business-Day
  1. Service response timing: – 8x5x4
  2. IAS service personnel contactable during office hours and service response within 4 hours same business day
For Synology NAS and HDD only
  • Service response timing: – 24x7x4
  • IAS service personnel contactable 24hrs daily and service response within 4 hours same day
For all other brands
  • Service response timing: – 24×7
  • IAS service personnel contactable 24hrs daily and service response within 24 hours

Click to see Synology NAS BCS and Synology SD BCS plans

Click to see Peplink BCS plans

Business Continuity Support X (BCS-X)

We offer Business Continuity Support for existing equipment that requires support, known as BCS-X plans. It is only applicable for models which are still under the Official Warranty period. Customer will choose from the different tier as follows:-
  1. Service response timing: – 8x5xNBD 
  2. IAS service personnel contactable during office hours and service response by Next-Business-Day
  1. Service response timing: – 8x5x4
  2. IAS service personnel contactable during office hours and service response within 4 hours same business day
For Synology NAS and HDD only
  • Service response timing: – 24x7x4
  • IAS service personnel contactable 24hrs daily and service response within 4 hours same day
For all other brands
  • Service response timing: – 24×7
  • IAS service personnel contactable 24hrs daily and service response within 24 hours

Click to see Synology NAS BCS-X plans

Click to see Peplink BCS-X plans

Business Continuity Support Ultra (BCS-Ultra)

We offer Business Continuity Support for existing equipment that requires support and assistance to send equipment to Manufacturer for RMA services, known as BCS-Ultra plans.
It is only applicable for models which are still under the Official Warranty period.
Customer will choose from the different tier as follows:-
  1. Service response timing: – 8x5xNBD 
  2. IAS service personnel contactable during office hours and service response by Next-Business-Day
  1. Service response timing: – 24×7

  2. IAS service personnel contactable 24hrs daily and service response within 24 hours

Click to see Peplink BCS-Ultra plans