Description

*Only applicable for existing Peplink equipment which are still under the Official Warranty Period

For coverage and pricing, kindly contact IAS at enquiry@inclusive-ams.com

Scope & Conditions of Service
– Hardware replacement with loaner set(s) while faulty set(s) would be sent to Peplink or its authorised service centre for servicing
– Applicable to Peplink routers that are sold through authorised partners in Singapore only
– Technical support does not include data migration & data recovery
– Loaner sets (Peplink souters) will be provided until customer’s faulty set is returned in working condition
– Customer shall make a backup copy of the stored data (if applicable) before IAS carries out its servicing and/or replacement on the affected product. IAS or Peplink will not be responsible for any data loss or configuration loss in the process of our warranty and return services.
– To assist with RMA, Customers should provide the whole package, including all accessories that came with the hardware.
– Services that are outside the mentioned scope would be chargeable
– To ensure hardware is available for 1 to 1 replacement upon arrival
– BCS plan is strictly non-transferable

Exclusions
Our company’s BCS policy and its obligations do not apply to any Peplink product that:
– the Hardware assembly seal has been removed or damaged
– the Hardware has been altered or modified, except by Peplink
– the Hardware damage was caused by use with non Peplink Hardware
– the Hardware has not been installed, operated, repaired, or maintained in accordance with instructions supplied by Peplink
– the Hardware has been subjected to abnormal physical or electrical stress, abuse, misuse, negligence, or accident
– the serial number on the Hardware has been altered, defaced, or removed
– the Hardware damage was caused by lightning, power surges or wrong voltage usage
– the Hardware is supplied or licensed for beta, evaluation, promotional, testing or demonstration purposes for which Peplink does not charge a purchase price or fee.

General Inquiries

There are no inquiries yet.