Description

*Only applicable for NAS which are still under the Official Warranty Period

For coverage and pricing, kindly contact IAS at enquiry@inclusive-ams.com

Additional information

Scope & Conditions of Service

– Hardware replacement with loaner set(s) while faulty set(s) would be sent to Synology or its authorised service centre for servicing

– Technical service such as mounting of NAS, transferring of existing HDD/SSD to loaner set(s) and basic configuration for NAS setup

– Applicable to Synology NAS that are sold through authorised partners in Singapore only

– Does not cover data storage devices (HDD/SSD)

– Technical support does not include data migration & data recovery

– Loaner sets (NAS) will be provided until customer’s faulty set is returned in working condition

– Customer shall make a backup copy of the stored data (if applicable) before IAS carries out its servicing and/or replacement on the affected product.  IAS or Synology will not be responsible for any data loss in the process of our warranty and return services.

– Services that are outside the mentioned scope would be chargeable

– DiskStation Manager (DSM) username and password are required for troubleshooting assistance, unavailable of which may cause delays in recovery from downtime.

– To ensure hardware is available for 1 to 1 replacement upon arrival

– BCS plan is strictly non-transferable

Exclusions

Our company’s BCS policy and its obligations do not apply to any NAS product that:
– has been installed or used in a manner not specified or described in the product, specifications, or its related documents, or in any way misused, abused, or damaged
– has been damaged caused by accident, fire, liquid contact and other external factor, or product use in improper environment
– has been disassembled without authorization from Synology
– with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship
– serial number has been removed or defaced from product, resulting in not able to identify
– has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party
– has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the product is designed.

General Inquiries

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